Plan of preventive and corrective actions

Scope

It must include all the processes of the Quality Management System, from the identification of the actual or potential non-conformity to the verification of the effective completion of the action plans.

Definitions

Include the concepts of preventive action, corrective action, nonconformity, requirement, correction, improvement, effectiveness, action plan and other terms that will be used in this program.

Procedure

Determine the sources, where the need to implement corrective action or preventive action is identified.

Criteria for initiating a preventive or corrective action

Criteria must be determined to decide whether to initiate a preventive or corrective action or not , after presenting a real or potential non-conformity, such as, for example, Complaints and Claims made by customers, for dissatisfaction with the provision of the service and / or non-compliance with product quality parameters and determine if it requires Corrective Action.
Analyze customer suggestions to see if they warrant the implementation of a preventive action, when more than 3 suggestions accumulate in a given time;
Non-conforming products detected by any collaborator during the provision of the service, requires an Immediate Correction; failure to meet the objectives (management indicators) more than once requires the implementation of a Corrective Action.

Preventive and / or corrective actions will be recorded in the corresponding format.

Steps to implement preventive or corrective action

Once the taking of a preventive action or a corrective action has been decided, the corresponding format is completed, which will include aspects such as:
* Description of the Real or Potential Non-Conformity
* Correction of the Real Non-Conformity
* Cause Analysis (Root Cause)
* Action plan
* Follow-up on the Execution of the Action Plan
* Closing of the Action
If the closure is "Not Effective", the Non-conformity must be kept open until it is "Effective", or close it and open a new action plan.